Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing may take slightly longer.
Domestic Shipping (Australia)
- Standard Shipping — Estimated delivery 3–7 business days
- Express Shipping — Estimated delivery 1–3 business days Shipping rates are calculated at checkout based on order weight and destination.
International Shipping We ship to selected countries worldwide. International orders typically arrive within 7–21 business days depending on destination and customs processing.
- Customers are responsible for any customs duties, import taxes, or fees charged by their country.
- We are not responsible for delays caused by customs.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date with your order number and photos (if applicable).
Returns Please refer to our [Return & Refund Policy] for information on returns and exchanges.